Grova Gold is included with an eligible three-bag subscription, with no separate membership fee. These terms explain how membership and its benefits work. Subscription payments and cancellation are covered by our Subscription Terms; returns and guarantees are covered by our Refund Policy.
1. Starting and keeping membership
Gold starts automatically with your eligible three-bag subscription. Benefits belong to the subscribing customer and apply while the qualifying subscription is active or on a permitted pause. Each pause can be for one, two or three months, up to three months at a time.
Cancelling, including automatic cancellation after two consecutive failed billing cycles, or switching to a monthly or other non-qualifying plan ends Gold benefits. A single skipped or unpaid order does not end Gold if the qualifying subscription otherwise remains active.
If you cancel and later rejoin, your previous locked price and reward progress are not restored. The terms and renewal price offered when you rejoin apply. A restart does not create a new first-order trial guarantee or repeat a once-only reward already received.
2. Welcome gifts
Your first qualifying Gold subscription order includes the welcome gifts advertised with that offer. These gifts are first-order extras, not items included with every renewal. You may keep them if you use the first-order money-back guarantee.
3. Renewal savings and price lock
The renewal saving advertised with your selected plan applies to the standard renewal price, before any additional eligible reward. Where a 40% renewal saving is offered, the comparison is with the equivalent quantity at the standard one-time purchase price shown when you subscribe. The actual amount and currency are recorded at checkout and in your account.
Your agreed standard renewal price stays locked while the same qualifying subscription is active or paused, even if we raise our prices. The lock applies to the recurring subscription, not the price of optional extra products. A temporary reward reduces a particular payment without changing the underlying locked price.
If you cancel or leave the qualifying plan, the lock ends. Any new plan or requested change of market, product or quantity will show its applicable price before you agree to it. An existing lock cannot be removed simply by publishing new membership terms.
4. Extended first order guarantee
Your first qualifying three-bag Gold order is covered for 60 days from delivery. You may open and use up to two bags. Keep at least one bag unopened and return all remaining unused, unopened bags using our prepaid return label to receive a refund of the amount paid for the covered three-bag order. This return condition applies throughout the 60 days, including the first 30 days.
Contact hello@grovawellness.com within 60 days of delivery. Post the return within 14 days of receiving the label. You may keep the welcome gifts. The Refund Policy contains the full process, refund timing and statutory-rights information.
This voluntary trial guarantee is not available if all three bags have been opened or used. It does not restrict rights concerning faulty or misdescribed goods. Cancelling Gold does not remove a guarantee already attached to an eligible purchase.
5. Priority stock and support
We make every reasonable effort to reserve and prioritise stock for Gold subscription orders when general stock is limited. Exceptional shortages can still delay a delivery. We will explain any material delay and the available options; stock priority is not an unconditional delivery guarantee.
Gold members receive priority in our support queue for product, order and subscription questions. It does not promise an immediate response or provide individual medical advice
6. Flavour voting and future benefits
Gold members can participate when we invite votes or feedback on new flavours. Votes inform development but do not guarantee that a particular flavour will launch or launch by a particular date.
Benefits described as coming soon, including a wellness library or partner offers, are not currently included entitlements. We will explain their availability and any relevant conditions if they launch.
7. Changes and contact
We may improve benefits or make changes for a valid reason, such as legal requirements, safety or a benefit becoming genuinely unavailable. For a material reduction affecting existing members, we will explain the reason and normally give at least 30 days' advance email notice, with the option to cancel before it takes effect. Urgent legal or safety changes will be explained as soon as reasonably possible. We will obtain agreement where legally required.
Changes will not retrospectively remove an earned reward, a guarantee attached to an existing order or an existing price lock. These terms do not limit your statutory consumer rights.
For help, contact hello@grovawellness.com. Grova Gold is provided by Éacht Limited trading as Grova, company number 781216, 77 Camden Street Lower, Dublin, D02 XE80, Ireland.