Refund policy
30-Day First-Order Guarantee
Not satisfied? Contact us within 30 days of receiving your first order for a refund of the product price, even if you’ve used it all. No return needed. Original delivery charges on one-time purchases are not included in this voluntary guarantee.
Extended 60-Day Guarantee with Grova Gold
Your first qualifying three-bag subscription order has a 60-day guarantee instead. You can try up to two bags; keep the third unopened.
Contact us within 60 days of delivery and return all remaining unused, unopened bags using our prepaid label. This return requirement applies throughout the 60 days. Post them within 14 days of receiving the label, and we’ll refund the full amount paid for your three-bag order once they arrive. Keep your welcome gifts.
Other Returns
You can request a return of unopened, unused products within 30 days of delivery, including renewal orders. You cover return postage unless the goods are faulty, damaged or incorrect. Original delivery charges are excluded from voluntary change-of-mind refunds.
Problems with Your Order
If anything arrives damaged, faulty or incorrect, or your order hasn’t arrived, email us and we’ll help resolve it.
Refunds and Subscriptions
Refunds go to your original payment method within 10 business days of your request, or receipt of the return where required. Your bank may take additional time. Requesting a refund for a subscription order also cancels future orders under that subscription.
Your Legal Rights
These guarantees are addition to and do not overwrite your statutory rights.
For help or to request a refund, email hello@grovawellness.com.