These terms apply when you choose a recurring Grova subscription. They explain automatic payments, reminders, delivery changes and cancellation. Read them alongside our Terms and Conditions, Refund Policy and, where applicable, Grova Gold Terms.
1. Your selected plan
Your product, quantity, first-order price, renewal price, currency and billing interval are shown when you select your plan and at checkout. Your order confirmation records the subscription you chose. Prices and available plans may vary by market, so these terms do not set a fixed price or interval.
A period stated in days is measured in days; a calendar-month interval follows the calendar. Check your account for the next scheduled billing date.
2. Automatic payments and deliveries
By choosing a subscription and completing checkout, you authorise us and our payment provider to charge your selected payment method for the initial order and subsequent renewals on the agreed schedule, until you pause or cancel. A separate order is created for each successfully paid delivery.
An introductory discount or free gift applies only to the order or orders specified in that offer. After any introductory offer, the renewal price agreed at checkout applies, subject to the price-change safeguards below.
Subscription shipping is free to all destinations where we offer subscriptions.
3. Renewal reminders
We will email you three days before your next scheduled renewal so you can check the upcoming order and make changes. Please keep your account email address current. Your account also shows the next scheduled payment.
If a reminder does not arrive or shows information you believe is incorrect, contact us. A reminder is not an additional minimum notice period for cancellation: you can still change or cancel before payment is processed.
4. Managing your subscription
You can skip an order, reschedule, pause or cancel through your account. You can also email hello@grovawellness.com for help. There is no minimum number of repeat orders and no cancellation fee.
Pauses are available in one, two or three-month intervals, for a maximum of three months per pause. Payments and deliveries resume on the date shown when the pause is arranged. You can make further changes or cancel before the next payment is processed.
A skipped order is not charged or dispatched. Rescheduling or pausing changes the upcoming schedule shown in your account.
5. The cutoff for changes
To stop or change a particular renewal, make the change in your account or send us a clear request before its payment is processed. There is no earlier cancellation cutoff. We use the time your email reaches us, not the time we read it, when determining whether an emailed request was on time.
If payment has already been processed, we cannot guarantee we can stop fulfilment. The Refund Policy then applies to that order. Cancelling future renewals does not automatically refund an order already processed, and this does not restrict statutory cancellation or refund rights.
6. Failed payments
If a scheduled payment fails, we make up to ten automatic retries over the following 27 days.
You can update your payment details, pause or cancel during the retry period. Pausing or cancelling stops further retries for the unpaid order. If payment succeeds before then, the order is processed normally.
If all retries fail, we skip that unpaid order and attempt the next payment on the subscription's normal schedule. The skipped order is not dispatched. Skipping one failed billing cycle does not by itself cancel your subscription or Gold membership.
If payments fail for two consecutive billing cycles, including their retries, we automatically cancel the subscription. Any Gold membership then ends, with the effects explained in the Grova Gold Terms. A failed attempt or skipped cycle does not count as a paid order towards a reward.
7. Price and plan changes
The price shown on a new offer does not automatically replace the price agreed for an existing subscription. Your order confirmation and account identify your renewal price.
For subscriptions without a price lock, we may propose a price change for a valid reason, such as a change in product, delivery or tax costs. We will explain the change and give at least 30 days' advance email notice before it applies, so you can cancel without charge before a renewal at the new price. We will obtain consent where legally required.
A valid Grova Gold price lock continues to apply while the eligible subscription remains active or paused. We will not use a general price-change clause to override that lock.
If you request a different plan, product, quantity or market, we will show the applicable price and any effect on Gold before you agree to the change. We do not move you to a different paid plan without your agreement.
8. Stock and delivery
Delivery and processing estimates are explained in our Terms and Conditions. If stock issues affect a renewal, we will contact you about the delay and your options. We will not keep payment for an order we cannot supply. Gold stock priority is not a guarantee against every possible delay.
9. Refund requests and membership
If you request a refund for a subscription order, we will also cancel future orders under that subscription. Any return or refund entitlement for the order is assessed under the Refund Policy. Cancelling does not extinguish a guarantee or statutory right attached to an order already purchased.
Gold benefits end when the subscription is cancelled or changed to a non-qualifying plan. A permitted pause preserves membership as described in the Grova Gold Terms.
10. Changes to these terms and contact
We may update these terms for new subscriptions. For existing subscriptions, a material change must have a valid reason, such as a legal requirement or necessary operational change. We will explain it and normally give at least 30 days' advance email notice, with the option to cancel before it takes effect. If law or urgent safety requirements require earlier action, we will notify you as soon as reasonably possible. Any consent required by law will be obtained.
Changes will not retrospectively remove earned rights or override an existing price lock. Nothing in these terms restricts your mandatory consumer rights.
For help, email hello@grovawellness.com. Your subscription is supplied by Éacht Limited trading as Grova, company number 781216, 77 Camden Street Lower, Dublin, D02 XE80, Ireland.